Frequently Asked Questions (FAQ’s)

At Connect Counseling Center, we understand that seeking therapy can bring up many questions. To assist you, we’ve compiled a comprehensive list of frequently asked questions to provide clarity and support as you consider our services.

What types of therapy do you offer?

We provide a range of therapeutic services, including individual therapy, couples counseling, family therapy, and group therapy sessions. Our team specializes in addressing issues such as anxiety, depression, trauma, relationship challenges, and more.

How do I know if therapy is right for me?

Therapy can be beneficial for anyone seeking personal growth, support during challenging times, or assistance in managing mental health concerns. If you’re contemplating therapy, it may be a sign that exploring this option could be helpful.

What can I expect during my first therapy session?

In your initial session, your therapist will work to understand your background, current concerns, and goals for therapy. This meeting is an opportunity to establish rapport and determine the best approach to support your needs.

How long does each therapy session last, and how often will I need to attend?

Typically, sessions last about 50 minutes and are held once a week. However, the frequency and duration can be adjusted based on your individual needs and therapeutic goals.

Are your therapists specialized?

Yes, each of our therapists has unique specialties, including areas like anxiety, depression, trauma, and more. We strive to match you with a therapist whose expertise aligns with your specific needs.

Will you prescribe medication?

Our therapists do not prescribe medication. However, if medication is deemed beneficial, we can refer you to trusted psychiatrists or medical professionals for evaluation.

Do you accept insurance?

We accept most major insurances, including BCBS, Aetna, Cigna/Evernorth, Optum/UHC, and others. For specific information about your plan, please contact us directly.

What are your rates for therapy sessions?

Our rates vary depending on the type of therapy and the therapist’s credentials. For detailed information, please visit our Rates & Insurance page or contact us directly.

How do I schedule an appointment?

You can schedule an appointment by contacting us via phone or email. Additionally, existing clients can use our Client Portal to manage appointments.

What is your cancellation policy?

We require at least 24 hours’ notice for cancellations to avoid a late cancellation fee. This policy ensures that we can offer the appointment slot to another client in need.

Is therapy confidential?

Yes, all sessions are confidential. We adhere to strict ethical guidelines to protect your privacy. However, there are legal exceptions, such as cases involving harm to self or others, which your therapist will discuss with you.

How can I tell if a therapist is a good match for me?

It’s important to feel comfortable and understood by your therapist. If you feel validated, listened to, and notice positive changes, it’s a good indication of a good fit. If not, we encourage you to discuss this with us so we can make appropriate adjustments.

Can I switch therapists if I feel my current one isn't a good fit?

Your comfort is paramount. If you feel your current therapist isn’t the right match, we can assist you in transitioning to another therapist within our center.

Do you offer virtual therapy sessions?

Yes, we offer teletherapy sessions for clients who prefer remote appointments or are unable to attend in person.

What should I do in case of a mental health emergency?

If you’re experiencing a mental health crisis, please call 911 or go to the nearest emergency room. For immediate support, you can also contact the National Suicide Prevention Lifeline at 1-800-273-8255.

If you have further questions or need additional information, please don’t hesitate to contact us. We’re here to support you on your journey to well-being.

Note: This FAQ is for informational purposes only and does not constitute medical advice.