COVID-19 SAFETY RESPONSE

Greetings,

In response to the “safer at home” measures happening in several counties in TN Connect Counseling Center has chosen to move all client sessions to Telehealth starting next Monday 3/30. (you may come into the office for sessions this week if you still choose)

We understand that this may be a very confusing and scary time. Our therapists are all working diligently to complete the appropriate trainings to be ready to provide the same high level of care via Telehealth that you receive when you are in our offices.

If your child is our client, please be aware that all of our child therapists have been training for tele-play sessions and are prepared to work with children via Telehealth. Your child’s therapist may wish to meet with you first to discuss what this would look like with your child and any special set-up arrangements that may need to take place to ensure a successful session.

You will be able to access the link for your Telehealth sessions via the client portal where a unique session link will be available for you under the appointments tab at the top of your screen.

****PLEASE NOTE THAT THE CLIENT PORTAL LINK HAS CHANGED****

Your log in will stay the same, but you’ll need to use the following link to access the portal.

https://connectcounselingcenter.mytheranest.com/home/login

In order to familiarize yourself with the Telehealth process, you may click the information icon at the top right of your screen in the client portal and search “Clients: How to Prepare For Your First Telehealth Session”.

Connect Counseling Center places the highest priority on our clients well being and ensuring that you are receiving the best possible care we can provide you in the midst of the COVID-19 crisis. You may contact the front desk or send a secure message through the client portal with any questions or concerns that you may have.

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Connect Counseling Center (CCC) cares deeply about the health and safety of our clients, staff and communities. As the concern for Coronavirus (COVID-19) continues to escalate, leadership staff of CCC are working to ensure we are remaining diligent to stay fully educated on the recommendations from the Centers for Disease Control (CDC) and the World Health Organization (WHO). Out of an abundance of caution….

CCC is taking the following steps:

• Each therapy office will be wiped/sprayed down after every client session.
• The lobby will be wiped/sprayed down every half hour.
• All non-therapeutic magazines, books and toys will be temporarily removed from the lobby.
• The coffee and hot-chocolate bar will be temporarily closed.
• Alternative check-in options are available:
  • FOR CLARKSVILLE: You may come check-in at the front desk and then wait in your vehicle. Your therapist will come to the front
    door of the center in order to receive you for your session. Please make sure you are watching for them.
  • FOR MT. JULIET: You may call the front desk to check in from your vehicle. You will receive a call or text when it is time to come in.

CCC strongly encourages clients to take the following steps:

• Please call to reschedule your session if you are showing any symptoms of illness.
  • You may text or leave a voicemail if it is after-hours. The front desk will call you on the next business day to reschedule.
    • Clarksville Front Desk: 931-614-7397
    • Mt. Juliet Front Desk: 615-438-3615
    • Text for both offices: 615-438-3615
  • You may also reschedule yourself through the client portal.
• Please limit bringing any additional people to the center that are not participating in therapy sessions as much as possible.
• Please remember that prevention is your best defense:
  • Wash hands with soap and water for at least 20 seconds (soap is available in each bathroom at CCC and hand sanitizer is available
    in the lobby while supplies last).
  • Avoid touching your face.
  • Avoid close contact with people who are sick.
  • Stay home if you are sick.
  • Do not bring your child to the center if they are sick.
  • Cover your cough or sneeze and wash your hands immediately after.

We are also working to bring Telehealth options to CCC as quickly as possible. We will keep you posted on our progress in the days ahead. Policies and precautions will be updated as needed.

Thank you for trusting CCC to be a part of your whole health care! We are grateful that you are here and thank you in advance for your cooperation
during these difficult times!